FAQs

Where do you ship?
All orders will be ship out from Guangzhou, China.

How long does it take to ship my order?
Generally, we need 1-2 days to ship out after you placed the order.

What payment methods do you accept?
We accept VISA, Mater, Paypal and all mainly online payment method.

How long does it take to ship my order?
It very depends on your location. Generally, it will take 20-30 days for standard shipping.

Do you offer fast shipping?
Yes. If you need fast shipping, please ask our lovely staff online.

How can I track my package?
As our products are heavy, they will be taking the boat to your country then dispatch by local post courier. After local post courier gets it, we will send the tracking info to your email.

Will I pay taxes for international shipping?
It very depends on different countries. However, as our product price less than $1000, most countries do not charge taxes.

Do you accept returns?
Yes. When you are unsatisfied with our product 7 days after you receive it, please contact us immediately. Either talk with our staff via WhatsApp +1 646 201 8166 or email sales@bookbay.shop.

Are returns free?
We will fully refund the product cost but not the shipping cost; moreover, you need to pay for the return cost.

How long does it take to process a return?
After we get your returned product, we will process your refund in 3 business days.

Do you have physical stores?
Yes, we have 2 physical stores in Beijing and Guangzhou.

Is there a warranty?
Yes, we provide a 1-year warranty.