Frequently Asked Questions

Everything you need to know about your next literary adventure.

How long does shipping take for my books?

Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally range from 10-21 business days.

What is your return policy for damaged items?

If your book arrives damaged or with printing defects, please contact us within 14 days of delivery. We will provide a prepaid return label and issue a full refund or a replacement copy.

Can I track my order once it has been shipped?

Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.

Do you offer international shipping?

KOONBOOKS proudly ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I cancel or modify my order after it is placed?

Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters our fulfillment process and can no longer be changed.